BPO Services and Outsoft Announce Partnership
Knoxville, Tenn., – June 11, 2015 – Outsoft Corporation, one of the few service providers offering businesses direct access to software development talent in Eastern Europe, and BPO Services, a global BPO services provider, today announced that they have signed a long-term partnership agreement.
BPO Services provides a suite of phone- and Internet-based remote business process services covering both voice and back office in the areas such as customer accounting, customer service, customer retention, data entry, virtual receptionist and survey services from its service centers in the Philippines and worldwide. Fundamentally important for countless everyday tasks of many online businesses, tasks performed by BPO Services usually require skills that go beyond those provided by the automated self-service environments where information exchange is much more structured.
“BPO Services brings a wealth of knowledge and expertise in running customer support operations for businesses of every size and we believe our customers will benefit from their service capabilities” said Alexandra Poperelya, Project Management Officer, Outsoft. “The partnership will allow Outsoft to focus on our core business of developing software code for products and services of our customers, while BPO Services could be a great option for live person phone-based customer service support services for e-commerce stores and other interaction-heavy businesses.”
As a company, BPO Services has always benchmarked itself to the highest customer service standards. It was one of the pioneers of the service model, significantly enhancing the quality of customer service delivery for thousands of end customers in the United States and beyond.
Furthermore, BPO Services allows its customers to significantly improve both customer service and to do so very cost efficiently. They use the latest technology, robust processes, and built-in scalability which allows for service changes over the years.
About BPO Services
Based in Brooklyn, NY, BPO Services is global provider of outsourced contact center services to clients worldwide. It is one of the premier BPO providers with a service center based in the Phillippines, a country with a long tradition of call center work catering to the US market, allowing staff to sound indistinguishable so callers never realize that the person they’re speaking to is located elsewhere. More information on the BPO Services website.
About Outsoft Corporation
Outsoft Corporation is the only software development service provider offering on-demand IT talent in most of the latest technology stacks. Our software developers work with the latest technologies and create great mobile, e-commerce, IoT and other user experiences for the most demanding online customers. We help customers develop better software with dramatically fewer resources. Outsoft is based in Knoxville, TN. More information on the Outsoft website.